01
Agentic back-office operations
Email, calendar, invoicing, cash visibility, records, project routing, approvals, and status reporting as governed workflows.
Operate · CG&AI
Keep the system accountable.
Managed workflows with named ownership, human approvals, quality controls, reporting, and a durable operating cadence.
Operating work is where promising systems become dependable—or quietly fail. CG&AI can run the workflow, coordinate specialist roles, maintain controls, and report against the outcome while the client retains visibility and authority.
Managed does not mean opaque. Sources, decisions, exceptions, approvals, and unresolved risks remain visible. The operating model is designed for continuity and, when appropriate, a controlled transfer to the client team.
When to call us
01
A critical workflow has no reliable owner across tools, teams, and outside providers.
02
Senior judgment exists, but the organization lacks execution capacity or operating rhythm.
03
Automation is producing activity without enough control, visibility, or accountability.
04
A newly built system needs disciplined live operations before it can be transferred.
Where we work
The judgment and system have to fit together.
02
Workflow orchestration & governance
Clear routing, permissions, review gates, escalation logic, and separation between proposed and consequential actions.
03
QA, release & live operations
Testing, deployment, monitoring, incident response, content releases, and operating continuity.
04
Reporting & continuous improvement
Outcome tracking, exception analysis, capacity review, control evidence, and prioritized iteration.
Operating model
A direct path from ambiguity to accountable work.
01
Baseline
Define the service level, control requirements, current failure modes, and accountable parties.
02
Stabilize
Create the cadence, queues, review gates, escalation paths, and reporting needed for dependable work.
03
Run
Operate the workflow with visible ownership, documented exceptions, and human authorization where required.
04
Improve or transfer
Strengthen the system over time or hand it over with evidence, documentation, and trained owners.
What remains when we leave
Useful output, clear controls, durable ownership.
Deliverable
Managed workflow
A named operating owner, documented cadence, and clear responsibility for completion.
Deliverable
Control evidence
Review records, exception handling, source lineage, and escalation history.
Deliverable
Operating report
A practical view of throughput, blockers, decisions, risk, and the next improvement.
Related proof
Representative work without client identities.
Start with the work that is stuck.
Tell us the decision, workflow, or product that is not moving. We will help determine whether the next step is advice, a build, managed operations, or a controlled handoff.